Insurtech Insights Asia President Hung W. Wong on elevating the customer experience

The insurance landscape is rapidly transforming, with technology at its core. At the forefront of this evolution is Hung W. Wong, President Asia of Insurtech Insights, a seasoned leader with an impressive global footprint across life and general insurance, banking, and management consulting.
Hung’s expertise spans corporate strategy, M&A, transformation, bancassurance, fintech, and insurtech, making him uniquely positioned to spearhead initiatives that shape the future of the industry. As we anticipate the upcoming Insurtech Insights Asia event — Asia’s largest insurance conference — Hung shares his perspectives on leadership, industry challenges, and exciting opportunities on the horizon…
Leadership philosophy: Core principles
Hung’s approach to leadership centres on three guiding principles: delighting customers, daring to make mistakes, and taking ownership. These principles form a framework for fostering innovation and accountability while prioritising customer satisfaction.
Delighting customers requires staying ahead of their evolving needs, daring to make mistakes encourages bold experimentation, and taking ownership ensures a culture of trust and responsibility. This philosophy underpins Insurtech Insights’ commitment to delivering value through its conferences and industry engagement.
Navigating industry challenges
In the competitive and fast-paced world of insurtech and events, curating meaningful customer experiences remains a significant challenge. Insurtech Insights rises to this challenge by creating global conferences with carefully curated content designed to resonate deeply with its audience.
“We continue to create the best customer experience through curating the most pertinent content at Insurtech Insights conferences, solidifying our position as the largest insurance and insurtech conference in Asia,” explains Hung. By addressing emerging trends and industry pain points, the organisation strengthens its role as a thought leader in the insurance ecosystem.
What’s in store for Insurtech Insights Asia 2024?
This year’s Insurtech Insights Asia event in Hong Kong promises to be a landmark gathering. The conference has garnered support from the Hong Kong Government, with InvestHK and the Hong Kong Tourism Board as supporting organisations. A keynote by Christopher Hui, Secretary of Financial Services and Treasury, sets the tone for a dialogue rich in strategic foresight.
What sets this event apart is its “unrivalled line-up of speakers”, featuring leaders from major insurers of Asia. With perspectives from CEOs and CXOs shaping the discourse, the event serves as a pivotal platform for collaboration and innovation in the region’s insurance industry. For attendees, this is a great opportunity to connect, learn, and drive meaningful change in their organisations.
Embracing inspiration: Lessons from leadership
Hung draws inspiration from leaders such as Jensen Huang, CEO of Nvidia, whose philosophy emphasises patience and focus. Huang’s belief that success follows a relentless pursuit for quality aligns with Hung’s approach to powering impactful global gatherings of industry leaders, by building long-lasting relationships with the top names in the insurance and insurtech sectors.
Bridging technology and human insight
As the insurance industry grapples with digital transformation and artificial intelligence (AI), events like Insurtech Insights Asia play a critical role in facilitating dialogue and showcasing innovations that promise to reshape the sector. The focus on customer centricity, technological advancement, value creation and sustainability reflects broader trends influencing the global insurance and insurtech sectors. For businesses, this means bracing for change, leveraging technology, and embracing partnerships to drive future growth.
Join the conversation in Hong Kong
The stage is set for Insurtech Insights Asia 2024, taking place 4-5 December at the Kerry Hotel in Hong Kong. With guest speakers from top insurers and key government representatives, the event promises to be a transformative experience for the industry.
For those seeking to stay ahead of the curve, this conference offers a unique opportunity to explore the future of insurance and insurtech — one insightful conversation at a time.
Insurtech Insights Asia
December 4-5, 2024
Kerry Hotel, Hong Kong
Insurtech Insights Asia
Guest speakers include…
– Christopher Hui, Secretary for Financial Services and the Treasury – InvestHK
– Alpha Lau, Director-General of Investment Promotion – InvestHK
– MM Lee, Executive Director, General Business at Insurance Authority
– Kevin Strain, President and CEO, Sun Life
– Edward Moncreiffe, CEO, Global Insurance at HSBC
– Jacky Chan, Regional Chief Executive and Group Chief Distribution Officer, AIA
– Binayak Dutta, Managing Director, FWD
– Karim Gilani, President – Greater China, Singapore & International High Net Worth, Sun Life
– Alger Fung, CEO, Hong Kong & Macau, AIA
– Daisy Tsang, CEO, Hong Kong & Macau, HSBC Life
– Jean Wong, CEO, Global HNW, Manulife
– KC Cheung, CEO, Hong Kong, Hang Seng Insurance
– Ken Lau, Managing Director, Greater China and CEO, Hong Kong, FWD
– Lawrence Lam, CEO, Hong Kong, Prudential
– Sally Wan, CEO, Greater China, AXA
– Sara Lamsam, CEO, Muang Thai Life
– Yuman Chan, General Manager, Hong Kong, Bupa
– Winnie Wong, CEO & Executive Director, Asia Insurance
For more information on speakers and the conference agenda, head to Insurtech Insights Asia.





