Presented by Angellica Bell

What's the future of retail?

The Future of Retail Discussion: Thought leaders from CBI, CIPS, Bira and IMRG talk to Angellica Bell.

There is no doubt the retail sector is experiencing a perfect storm of challenges – both economically and logistically, but what do the industry insiders think the future holds – and are there glimmers of hope? We invited the Confederation of British Industry, British Independent Retailers Association, Chartered Institute of Procurement & Supply and IMRG, The UK ECommerce Association into our studio to give their insights into how they envisage the future of retail both in store and online.

Approved by the featured organisations.

Partner Films

Exploring the store of tomorrow

Consumer needs and trends change rapidly, and the retail industry needs to respond and evolve accordingly. Strategic partner, Capgemini looks into the demand for personalised experiences and what retailers need to offer customers.

How technology is helping to shape the future of Ecommerce

Ecommerce boomed over the pandemic, and online shopping is here to stay. To help meet growing demand, the DHL Supply Chain has welcomed a new wave of technology. We investigate how they are improving order fulfilment and alleviating pressure on workers.

Improving consumer trust in online shopping

In the digital age, consumers want to feel confident their data is being respected. is helping to provide retailers with a more human-centric commerce search experience for their customers, based on digital trust.

Thought Leader Films

Andrew Goodacre, CEO, British Independent Retailers Association

On how independent retails can adapt and change and how it hinges on help and investment to ensure the sector thrives in the future.

Approved by Bira

Malcolm Harrison CEO, Chartered Institute of Procurement & Supply

On how supply chain needs to be efficient, and how innovation, digitization and talent are key to an exciting future ahead.

Approved by CIPS

Andy Mulcahy, Strategy and Insight Director, IMRG - The UK ECommerce Association

On how adversity can sometimes be the catalyst for positive change and how the retail sector can navigate the current challenges to be stronger.

Approved by IMRG

Presented by

Angellica Bell

Angellica is a versatile presenter with over 20 years of mainstream television experience across a wide variety of genres. Her career started with children’s TV and has seamlessly transitioned to adult factual and entertainment programming. Most recently she has been co-presenting The Martin Lewis Money Show on ITV.

Watch the Full Programme

The retail sector is changing: an evolving digital and physical landscape, new consumer demands, the growing need for sustainability – alongside an unprecedented storm of economic and logistic challenges. Angellica Bell presents ‘The Future of Retail’ where we look at innovations in the instore and online retail industry, and industry insiders give us their insights on the challenges faced and their visions for the future.

Each film included in this programme has been approved and complied by the brand associated with that content as identified in the descriptions above. Additional content has been approved by a featured organisation where indicated on this page.

Consumer Insights

We went to the high street to find out if the cost-of-living squeeze is affecting people’s spending habits, and whether in the post pandemic world, their relationship with the high street has changed.

Thanks to our partners

Related Articles